Privacy Policy

1. Who We Are

C3 Climate Control ("C3," "we," "us," or "our") is a locally owned HVAC and refrigeration company based in D'Iberville, Mississippi. We operate the website at c3climatecontrol.com and provide residential and commercial climate control services across the Gulf Coast.

If you have questions about this Privacy Policy, contact us using the information in Section 10 below.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Information you provide

• Contact details — name, email address, phone number, and service address when you submit a service request, schedule an assessment, create an account, or contact us.
• Account information — login credentials and profile details if you register for a customer account.
• Service and billing information — details about your HVAC systems, maintenance plans, invoices, and payment history.
• Communications — messages you send us by email, phone, or through forms on our website.

Information collected automatically

• Device and usage data — browser type, IP address, pages visited, and general usage patterns.
• Cookies and similar technologies — used to keep you signed in, remember preferences, and help protect forms from abuse.

3. How We Use Your Information

We use the information we collect to:

• Respond to service requests, assessments, and customer inquiries
• Schedule, perform, and follow up on HVAC and refrigeration work
• Process payments, subscriptions, and maintenance plan billing
• Manage customer accounts and send service-related notifications
• Improve our website, services, and customer experience
• Protect against fraud, spam, and unauthorized access
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share information with trusted third parties only when needed to operate our business, including:

• Payment processors — such as Stripe, to process transactions securely. Payment card details are handled directly by the processor and are not stored on our servers.
• Email and communication tools — to send confirmations, invoices, and service updates.
• Security services — such as Google reCAPTCHA, to help prevent automated abuse of our forms.
• Legal and safety requirements — when required by law, court order, or to protect the rights and safety of C3, our customers, or others.

5. Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal or accounting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also opt out of non-essential marketing communications at any time.

To make a privacy-related request, contact us using the information in Section 10 below. We may need to verify your identity before fulfilling a request.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: